In our industry, it’s critical to develop trusting relationships with our clients. We start by listening. And we always have their best interests in mind when we develop their custom program. Our certified collection specialists work hard to collect on their behalf. We hold ourselves to a higher standard and introduce various measures of accountability along the way to prove our worth.
Because we work with sensitive information, often pertaining to regulated industries (medical, legal, financial, etc.), it is mandatory for all TSA employees to undergo extensive collections training and maintain individual certifications through ACA, while also attaining FDCPA and HIPAA certifications.